Average Score (318 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

318 Ratings

4.9 Average

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  • Treatifelom T.07-09-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Abdiel C.07-06-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Customer service was great, facility was clean and organized but i got charged apart from parts and labor, an additional 10% for consumables to get my vehicle battery changed and when I got my car back the clock wasn’t even reset and the vacuum never made it to the third row. Prices increased but no one has time to be proud of the work they provide.

  • Paul H.07-06-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

  • Ramin H.07-04-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    I took in the car as two of the safety features were not working (lane departure and blind spot) as designed. The dealer indicated that no trouble was found but somehow the features started working again.

  • Paul H.07-04-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    staff was very helpful

  • Gerald D.07-04-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    No hassle, simple, quick process! Michael is the BEST !!

  • Peter T.07-04-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Samuel T.07-03-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

  • Sharon L.07-02-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

  • Jimmy W.06-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2025

    My service Manager, Anastasiia, was very attentive. She lined up an Uber for me so I could get ready for work while they were working on my car. She made me feel that my patronage was important.