TYPE:ServiceMODEL:TiguanYEAR:2023
Average Score (320 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2021
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
TYPE:ServiceMODEL:ID.4YEAR:2022
Got in on time, service was completed on time and Jason, my service advisor was right there to let me know what was going on ...
TYPE:ServiceMODEL:Jetta GLIYEAR:2021
It’s all good,l mean l retired from there,
TYPE:ServiceMODEL:BeetleYEAR:2018
Great service and met all expectations. Austin was very helpful and stayed in communication with us during the process.
TYPE:ServiceMODEL:ArteonYEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2020
Appointment made to have sunglass holder replace due to it being non closable. Estimated work time was 3 hours. After work on said appointment was completed, it was noted on drive home that the device that looked somewhat similar to the sunglass holder was in fact an attachment for a "moon roof" which our car does not have. This was reported to service department and an additional appointment was made for the following day. There was time and money involved in this even though we have an extended warranty. we needed to pay $230 since the deductible is $250. This event really involved slipshod attention to the work at hand , causing me the customer, additional time as well as unexpected money. We had another event recently with a broken rear view mirror. It was recommended to us that we pursue replacing the windshield. We had the Safelife come to our home and windshield replacement was actually stated when the tech said we can't replace this windshield, it isn't broken!! So back we go to the service department to finally get this rear view mirror replaced, ALSO requiring another $250 under the extended warranty. So no, we are not scoring Sunset VW service department high. We are quite disappointed in their service as well as disappointment in the "uncovered expenses involved in the extended warranty plan. One would think a rear view mirror , being a safety issue , would be completely covered.
TYPE:ServiceMODEL:Golf GTIYEAR:2024
Everything was completed as expected.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021