Average Score (318 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

318 Ratings

4.9 Average

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  • Carlos S.01-02-2025

    TYPE:SalesMODEL:TaosYEAR:2024

    Excellent experience at VW Sunset! The people there, in particular Matt and Michael, were super friendly and helpful. They listened carefully and patiently to our needs, and were able to find the right car and the right deal that would work for us.

  • Tabatha K.01-02-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Sergio H.01-02-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

  • Todd B.12-30-2024

    TYPE:ServiceMODEL:JettaYEAR:2019

    VW service department doesn’t answer the phone so it is difficult to make an appointment.

  • Devron D.12-30-2024

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2024

    Five Star at all levels of the transaction. Rosse Rojas was very courteous and extremely knowledgeable about the vehicle I purchased. Her Manager was equally courteous and not high pressure.

  • Orlando C.12-23-2024

    TYPE:ServiceMODEL:Jetta GLIYEAR:2024

    Service department was efficient and a factory software update was installed correcting my car's problem completely. It all fell under warranty. They detailed my car free of charge without asking.

  • Paige R.12-23-2024

    TYPE:ServiceMODEL:TiguanYEAR:2018

  • Christine G.12-20-2024

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Austin the service representative that I have dealt with over the last year or so has been wonderful. I appreciate his professionalism. And overall I have been happy with Sunset VW.

  • Carolyn S.12-20-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Bradley S.12-19-2024

    TYPE:ServiceMODEL:Golf RYEAR:2024