Average Score (318 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

318 Ratings

4.9 Average

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  • Ron K.03-06-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

  • Michael J.03-06-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2024

  • Paul L.03-05-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    The dealership is attentive to our vehicle needs, each and every time. The Service department gets after the repeat issue each and every occurrence. The manager, Mauricio has been instrumental in the customer satisfaction with our VW Atlas SEL Premium R-Line. Hopefully we are at the end of the parts swapping and warranty related issues. If it wasn’t for the character and cordial professionalism of the Sunset VW team, the VW Atlas would of been sent back 100%

  • Roger C.03-05-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    The staff is always so polite and knowledgable. I did not understand why it took so long to do the service until it was explained to me by my tech.

  • Andrew R.03-05-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

  • Erin B.03-03-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Austin my service technician was fabulous. Ty

  • Jose M.03-03-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    Last Thursday I had an appointment at Sunset VW in Sarasota (recall and 60,000 maintenance). Everything worked well, and I am delighted with the service and attention.

  • Moritz I.03-02-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

    Good experience with Austin. Explained everything. Finished in shorter waiting time.

  • William H.03-01-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    IT IS SIMPLY THE BEST SERVICE TEAM YOU WILL EVER DEAL WITH

  • Harald T.02-28-2025

    TYPE:ServiceMODEL:TaosYEAR:2022