Average Score (318 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

318 Ratings

4.9 Average

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  • Rebecca T.05-11-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Disappointed that my service advisor didn’t communicate with me more quickly. Dropped my car off at 8:00 a.m. Didn’t hear from her so finally called her at noon. Was initially promised my car would be done that day and then it was t until the next day…just to replace oil pan and change oil. For $1,600 VW could do better.

  • Vera J.05-10-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

    All was great!

  • Galina J.05-10-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Excellent customer service.

  • Rodger D.05-09-2025

    TYPE:ServiceMODEL:BeetleYEAR:2018

    Austin Murphy has been stellar in helping to solve the issues that I have been having with the AC on the 2018 VW Beetle Dune. He kept me informed of the status and also kindly arranged Uber rides for a doctors appointment that I had.

  • Jennifer P.05-07-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Quick! Receptionist was great

  • Robert L.05-07-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

  • Nicole C.05-05-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Preston did a great job finding just the car I was looking for.

  • Matthew C.05-05-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2023

  • Richard F.05-04-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Great service advisor

  • Richard D.05-04-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    5 Star rating very polite , good service my adviser was great !! I like the fact I get a courtesy wash when im there thank you Mr. DellaSala. Yes